Can I Change My Payment Gateway?

In the event that you wish to change your Payment Gateway provider, please email us at support@sellonline24.com with a request detailing the proposed new Payment Gateway provider and proposed time of switching over.

If the Payment Gateway proposed is currently in the list of available gateways, the switch quickly, subject to the user having a valid account with the Gateway provider.  However, if the proposed Payment Gateway is new to our system, sellonline24.com technical team will assess if possible to integrate the new gateway and provide a proposal with any related charges and estimated timeline to complete for confirmation to go ahead.  Clients must have a registered account with the Payment Gateway provider and provide sellonline24.com the account details.

Once the proposed new Payment Gateway is linked, sellonline24.com will confirm operation and security measures are intact ahead of switching systems and going live.

sellonline24.com advise that the former Payment Gateway is maintained within the Administrative level for historical purposes, however disabled from use or access, alternatively the Client may request we remove the former Payment Gateway from the system, once any archives or records are taken from the system.

As with any third-party system, sellonline24.com shall not be responsible for the correct setup of the Payment Gateway administrative level on the client side such as setting automated response emails, refund policy declaration etc. The Client shall ensure the Payment Gateway is set correctly to perform the desired operation and respond to orders, request for refund etc.